TERMS & CONDITIONS - PRIVACY POLICY  &  COOKIE POLICY

Last Updated: 12-12-2025
Owner: Tender Training India
Business Type: Sole Proprietorship
Address: Second Floor, Kalpak Niwas, Airport Road, Vishrantwadi, Pune – 411015, India
Email: [email protected]
Website: www.tendertraining.in

1. Introduction

Tender Training India (“we”, “us”, “our”) is committed to protecting your privacy and ensuring a safe online learning experience. This policy outlines how we collect, store, use, and protect your information when you use our website, courses, webinars, or any digital services.

By accessing or using our website, you accept this Privacy Policy, Terms of Use, and Cookie Policy.

2. Personal Data We Collect

2.1 Information You Provide

• Full name
• Email address
• Phone number
• Billing address
• Course registration details
• Uploaded documents, assignments, forum posts
• Communication via email, forms, community portal

2.2 Automatically Collected Data

• IP address
• Browser type & device details
• Approx location
• Page visits, time spent, click behavior
• Analytics via:
  • Google Analytics
  • Facebook Pixel
  • Knorish analytics

2.3 Payment Information

Processed securely via Razorpay (we do not store your card details).

3. Legal Basis (GDPR-Aligned)

We process your data under:

• Contractual necessity
• Legitimate interest
• Consent
• Legal obligation

4. How We Use Your Data

We use your information to:

• Provide course access and digital products
• Deliver webinars, recordings, and downloadable materials
• Process payments
• Send invoices, receipts, and service messages
• Improve site performance
• Secure our systems
• Send marketing emails only with your consent

We never sell or rent your data.

5. User Accounts & Behavior

You are responsible for safeguarding your login credentials. Sharing login access with others is strictly prohibited.

6. User-Generated Content

If you upload or post content, you agree:

• You own or have rights to the content
• You will not upload illegal, harmful, or infringing material
• We may remove any inappropriate content

7. Payments & Refund Policy

7-Day Refund Policy

Refunds are available only if:

• The request is made within 7 days of purchase
• Less than 25% of course content has been consumed

After 25% access OR after 7 days of purchasing → No refund allowed.

Non-refundable items:

• Webinars
• Live sessions
• Digital downloads
• Templates
• Consulting or coaching sessions

Refunds, if approved, will be processed via Razorpay.

8. Data Sharing with Third Parties

We may share limited data with:

• Knorish LMS platform
• Razorpay
• Email marketing providers
• Analytics tools (Google, Meta/Facebook)
• Support systems

All third parties follow strict confidentiality and data protection measures.

9. International Data Transfers

Data may be stored on global cloud servers used by Knorish.
By using our platform, you consent to international data storage.

10. Data Retention Policy

We retain data only as long as needed for:

• Course access
• Legal compliance
• Accounting & taxation
• Customer support

Users may request deletion of their account.

11. Security Measures

We use:

• SSL encryption
• Firewalls
• Secure hosting
• Password protection
• Encrypted payment channels

No online service can guarantee 100% security, but we take all reasonable steps to protect user data.

12. Your Rights

You may request:

• Access
• Correction
• Deletion
• Data export
• Withdrawal of consent

Email your request to: [email protected]

13. Cookie Policy (GDPR-Compliant)

Our website uses session and persistent cookies for:

• Authentication
• Tracking learning progress
• Improving user experience
• Analytics
• Targeted advertising
• Fraud prevention

Third-party cookies include:

• Google Analytics
• Facebook Pixel
• Knorish platform cookies

You may block cookies from your browser settings, but some features may not work.

14. Third-Party Websites Disclaimer

We are not responsible for privacy practices or content of external sites.

15. Educational & Earnings Disclaimer

Tender Training India provides training and educational content only.

We do not guarantee:

• Tender success
• Government contract award
• Business outcomes or revenue
• Document acceptance
• Portal behavior or technical compliance

Results depend on individual effort, market conditions, and documentation quality.

16. Limitation of Liability

We are not liable for:

• Losses due to tender rejection
• Portal downtime (GeM, CPPP, Knorish)
• Misinterpretation of course content
• Loss of revenue, contracts, or opportunities
• Errors in government documentation or processes

Your use of the platform is at your own risk.

17. Amendments

We may update this policy from time to time.
Continued use after changes = acceptance of the updated terms.

18. Contact Information

Tender Training India
Second Floor, Kalpak Niwas, Airport Road, Vishrantwadi, Pune – 411015
Email: [email protected]
Website: www.tendertraining.in

19. Intellectual Property Rights & Anti-Piracy Policy 

19.1 All content on Tender Training India—including videos, recordings, PDFs, templates, checklists, SOPs, AI prompts, workbooks, presentations, frameworks, scripts, community posts, and the entire course structure—is the exclusive intellectual property of Tender Training India.

19.2 You are granted a personal, limited, non-transferable, non-commercial licence to access purchased content solely for your own learning.

19.3 Strictly Prohibited Actions

You are NOT permitted to:

• Copy, reproduce, record, download, or share content
• Publish our materials on any website, platform, or social media
• Upload course content to Telegram, WhatsApp, Google Drive, or similar
• Record screen or audio of lessons
• Resell, rent, or distribute our digital products
• Share login credentials with anyone
• Create derivative products or trainings using our content
• Use content for commercial, coaching, or competing services

19.4 Consequences of Piracy

Any violation shall result in:

• Immediate account termination
• No refund
• Legal action under the Indian Copyright Act, 1957
• Civil and criminal penalties
• Claim for damages, compensation, and recovery costs

19.5 Monitoring

We reserve the right to track piracy using:

• Digital watermarking
• IP tracking
• Login monitoring
• Device fingerprinting
• User behaviour analytics

19.6 Reporting Misuse

If you find any unauthorised sharing or piracy, report it at:
📩 [email protected]